Account and data deletion
Last updated: 9 October 2026
You can ask for your account in the Baktam web panel and mobile app to be deleted at any time. Send the request from this page, from the mobile app or by email. The Baktam team carries out the deletion after verifying you and your request; requests are not deleted automatically.
You can download your data before deletion: the business owner can download all customer, vehicle, work order, sales, cash, stock and ledger records in one package, as files that open in Excel, from Settings > Data export. Download my data
Send deletion request
Sign in to send a request
Sign in with your account so we can confirm the request is yours. If you cannot sign in, send the request by email.
Which account types are there?
Business account (business owner)
The user who registered the business and has the owner role. An owner's request covers the ENTIRE business: all of the business's users and all of its data are deleted.
Staff user
Users added by the owner, such as managers, technicians and cashiers. A staff member's request covers only their own user account; the business's records belong to the business and are not deleted.
What is deleted?
When a business is deleted
- Business details, branches, settings and all user accounts
- Customer and vehicle records, job cards, quotes and customer approvals, bookings, reminders
- Sales, payments, cash and bank entries, account balances, stock and purchase invoices; e-invoice records held in Baktam
- Photos, signatures and file attachments (also removed from file storage)
- SMS/WhatsApp and e-invoicing provider settings (including encrypted credentials), API keys, mobile device sessions and notifications
When a staff user is deleted
- Your user account: first and last name, phone, email, job title, password hash, language and panel preferences
- Your mobile device sessions and push notification tokens, your notifications and password reset records
- The link between you and sign-in history records is removed
- The business's work records (job cards, sales, technician profile, activity log) belong to the business and remain; contact the business owner about the information in them
What is kept, and for how long?
- Invoices and payment records for your Baktam subscription: for the period required by tax and commercial law (up to 10 years in Turkey) in our accounting records.
- Official copies of invoices your business sent as e-invoices are kept by the tax authority or e-invoicing platform as the law requires (for example ZATCA in Saudi Arabia), and your own obligation to keep invoices continues. Before deletion, download the invoices, reports and documents you need from the panel.
- A record of the deletion request (date, scope, contact details and outcome) is kept as proof that it was handled.
- Deleted data may remain in daily backups for a while. Backups are kept only for disaster recovery, with restricted access; a deleted account is not restored from backups.
- Where a legal obligation or an order from an authority applies, the related records are kept for as long as it requires.
How long does it take?
Your request is handled within 30 days at the latest. When it is complete we let you know by email, if your account has an email address. You can keep using your account until the request is handled.
How do I request it?
- Web: sign in on this page and use the "Send deletion request" button below.
- Mobile app: My profile > Delete my account.
- Email: write to destek@baktam.com with the subject "Account deletion request" from the email address registered to your account, or include the phone number registered to it. We may contact you to verify your identity.
Contact
Questions: destek@baktam.com. Your other rights over your personal data are described in our privacy policy. Privacy